It takes approximately 1-2 business days to process your order. Once shipped, you should receive it in 3-8 business days.

Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases.

We currently only ship to the United States.

All orders are subject to a $5.99 fee per shipment from each shipping location. You can see where your item is being shipped from in the “Shipping Location” section of the item details page.

Unfortunately, expedited shipping is not available at this time.

Once your order has been shipped, you will receive an email with tracking information. If you have additional questions, reach out to retrorewind@thredup.com for support.

If the estimated delivery time frame for your package has passed, please contact retrorewind@thredup.com with your order number, and we’ll be happy to track your package.

Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. We ask that you please take the following steps before we investigate further:
• Check with your neighbors, roommates, property manager, or front office
• Search around your porch or property in case the package was placed in a secure and hidden location
• Confirm with your delivery provider to see if the package was held
If you don't receive your order within 14 days, please reach out to retrorewind@thredup.com.

Our Customer Service team would be happy to assist you. Please email retrorewind@thredup.com with your Order Number, and we will take it from there!

Please reach out to retrorewind@thredup.com with your order number to request a cancellation.

Please reach out to retrorewind@thredup.com to see if an update to your shipping address is possible—make sure to include your order number and new address. Once an order has been processed, the shipping address cannot be changed. In these cases, we recommend establishing a mail forwarding address.

Once an order has been placed, we cannot change the chosen payment method. If your order hasn’t been processed yet, thredUP Customer Service may be able to cancel your order. Please reach out to retrorewind@thredup.com with your order number.

All items on the Retro Rewind are final sale only and are non-returnable.

Retro Rewind items range from fair to excellent quality. Some true vintage items have additional wear expected of well-loved vintage apparel. Items from categories that thredUP does not sell on its core marketplace might even be in excellent condition. Please note that most items are well-loved and might require additional TLC. 

Sign up with your email here to get notified for future Retro Rewind drops.

Reach out to us at retrorewind@thredup.com. Please note that all Retro Rewind customer service questions will be handled via this email.

Retro Rewind is a resale platform powered by thredUP that sells a curated (and affordable) collection of preloved pieces and coveted vintage finds.

thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. By making it easy to buy and sell secondhand, thredUP has become one of the world's largest online resale platforms for apparel, shoes and accessories.